Privacy Policy for Casino Kong

Effective Date: 1 March 2026

Welcome to Casino Kong. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit and use our website, services, and products in the United Kingdom.

1. Information We Collect

We collect the following types of personal data:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, phone number.
Account Data: username, password, transaction history.
Financial Data: payment card details, billing information.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Collect Your Information

We collect data from you directly when you:

Register an account or update your profile.
Make deposits, withdrawals, or play games.
Communicate with our customer support.
Subscribe to newsletters or marketing communications.

We also collect data automatically through cookies and similar technologies when you use our website.

3. How We Use Your Information

We use your personal data to:

Provide, operate, and maintain our services.
Verify your identity and comply with legal and regulatory requirements.
Process transactions and manage payments.
Communicate with you, including customer support and marketing.
Improve our website, products, and services.
Detect, prevent, and address fraud and other illegal activities.
Comply with our legal obligations and enforce our terms and conditions.

4. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

Your consent.
Performance of a contract with you.
Compliance with legal obligations.
Legitimate interests pursued by us, such as improving services and preventing fraud, provided these do not override your rights.

5. Sharing Your Information

We may share your information with:

Regulatory authorities and law enforcement agencies as required by law.
Payment processors and financial institutions.
Service providers who perform services on our behalf, such as IT, customer support, and marketing.
Affiliated companies within the Casino Kong group.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. International Transfers

Your information may be transferred to, and stored at, a destination outside the UK. Whenever we transfer your personal data outside the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

Transfers are made to countries that have been deemed to provide an adequate level of protection by the UK government.
Use of standard contractual clauses approved by the UK Information Commissioner's Office (ICO).

7. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Rights

You have the following rights under UK data protection law:

Right to access your personal data.
Right to rectification of inaccurate data.
Right to erasure (right to be forgotten) in certain circumstances.
Right to restrict processing.
Right to data portability.
Right to object to processing.
Right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at the details below.

10. Cookies

We use cookies and similar tracking technologies to enhance your experience on our site. For detailed information about the cookies we use, please visit our Cookies Policy.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: [email protected]
Address: Casino Kong Ltd, 123 Gaming Street, London, UK, SW1A 1AA
Phone: +44 20 7946 0123